qu9 Privacy Policy

This Privacy Policy ("Policy") governs the relationship between the qu9 platform ("we", "our") and its users ("you", "your"). When you use qu9's website, mobile version, or related services, the terms of this Policy apply. Please read this Policy carefully, as it contains important details about how your information is managed.

qu9 collects your personal information through various methods. This data collection process is fully transparent and is carried out with the aim of improving the quality of service provided to you.

1.1 Information You Provide Directly

The information you provide directly during registration, login, or use of our services includes:

• Full name and date of birth (for age verification — only users aged 21 and above are accepted)
• Email address and contact details
• National ID or passport number (for identity verification)
• Payment information (bKash, Nagad, Rocket, Upay, or bank account)
• Username and password set by you

1.2 Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and device identifier information
• Browser type, operating system, and device model
• Time of access, session duration, and pages visited
• Gaming activity and transaction history
• Information collected through cookies and similar tracking technologies

qu9 uses the information collected about you for the following legitimate purposes:

2.1 Service Operations

• Creating, verifying, and managing your account
• Ensuring deposits and withdrawals are processed
• Personalising your gaming experience
• Managing rewards, bonuses, and promotions

2.2 Security and Compliance

• Preventing fraudulent activity and money laundering
• Age verification (confirming 21+) and identity authentication
• Enforcing responsible gaming policies
• Meeting applicable legal obligations

2.3 Service Improvement

• Analysing platform performance and usability
• Identifying and resolving technical issues
• Supporting the development of new games and features
• Improving the quality of 24/7 Bengali support

2.4 Communication

• Sending transaction confirmation messages
• Notifying you of security alerts and important updates
• Sending promotional messages where you have given consent
• Responding to support queries

Protecting your personal information is qu9's highest priority. We use industry-standard technical and organisational measures.

3.1 Technical Protection

• All data transmission secured through SSL/TLS encryption
• Stored data protected by AES-256 encryption
• Two-Factor Authentication system
• Continuous firewall and intrusion detection system
• Regular security audits and vulnerability testing

3.2 Data Retention Period

Your information is retained for the entire period your account is active and, after account closure, for a defined period to meet legal requirements. Financial transaction data may be retained for an extended period in accordance with applicable law.

qu9 does not sell or rent your personal information. However, in certain limited circumstances, information may be shared with trusted third parties.

4.1 Service Providers

Only the necessary information is shared with partners providing payment processing (bKash, Nagad, Rocket, Upay), technical infrastructure, and gaming software. These partners operate under strict confidentiality agreements.

4.2 Legal Obligations

Information may be shared with relevant authorities where required by a court order, a lawful request from law enforcement agencies, or applicable law.

4.3 Fraud Prevention

Limited information may be shared with industry-standard third-party risk management services for the purpose of detecting and preventing fraudulent activity.

4.4 What We Do Not Do

• We do not sell information to third parties for marketing purposes
• We do not disclose personal information without your consent
• We do not grant access to unauthorised individuals or organisations

qu9 uses cookies and similar technologies to improve your service experience and to ensure the platform functions correctly.

5.1 Types of Cookies

• Essential cookies: required to maintain login sessions and security
• Functionality cookies: for saving language preferences and user settings
• Analytics cookies: for understanding usage patterns (anonymous data)

5.2 Cookie Controls

Cookies can be controlled or rejected from your browser settings. However, disabling essential cookies may disrupt some important platform functionality.

You have a number of important rights over your personal information. qu9 respects these rights and is committed to upholding them.

6.1 Right of Access

You may request a copy of your personal information that we have collected at any time. This request can be made through our support channels.

6.2 Correction

You have the right to request correction of your information if it is inaccurate or incomplete. Many details can be updated directly from your account settings.

6.3 Deletion

In certain circumstances you may request that your information be deleted. However, this request may be limited in cases of legal obligations, ongoing disputes, or incomplete transactions.

6.4 Withdrawing Marketing Communications

If you no longer wish to receive promotional messages, you can remove yourself from marketing communications at any time by notifying our support team. Transaction-related messages are not included within this scope.

qu9 strictly follows a 21+ age policy. Our services are intended only for those aged 21 and above.

• Date of birth is collected at registration for age verification
• Identity documents are used for verification in cases of doubt
• Personal information of anyone under the age of 21 is not knowingly collected or processed
• If it becomes known that information of a minor has been collected by mistake, it is deleted immediately and the associated account is closed

qu9 reserves the right to amend this Privacy Policy from time to time. We will notify you in accordance with the nature and significance of any changes.

8.1 Notice of Significant Changes

• You will be notified by email of any material changes to the policy
• The date of each change will be noted at the top of the policy
• Continuing to use the platform after a change is made will be considered acceptance of the updated policy

8.2 Previous Versions

If you wish to view a previous version of this policy, please contact the support team.

If you have any questions, concerns, or complaints regarding your privacy, please contact us. Our support team provides assistance in Bengali around the clock.

If you believe your privacy rights have been violated and our response is unsatisfactory, you may file a complaint with the relevant data protection authority.

Alongside this Privacy Policy, the following policies apply to your qu9 account and use of our services:

• Terms and Conditions — general terms for using our services
• Responsible Gaming — guidelines for safe and fair gaming
• About Us — introduction to the qu9 platform and its mission
• FAQ — common questions and answers